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Describe the vehicle and route
Vehicle transport marketplace
VehicleLoads help centre
Get help with posting, searching, accounts, offers, payments or technical issues.
A clear route from request to transport
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Receive or find a matching offer
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Confirm details directly and track the work
VehicleLoads is a marketplace. The customer and independent carrier agree the transport price, insurance, timing and loading conditions directly.
Help with listings, offers, transport work and payments
Start with the area where the issue occurred and keep the relevant listing, offer, conversation, payment or task reference available. Customers can manage a vehicle request from the secure link sent by email or from their account. Carriers use their workspace for contacts, offers, routes and billing. Clear context helps support distinguish a platform issue from a transport matter that must be resolved directly between customer and carrier.
Choose the area where you need help
- Publishing or editing a vehicle request
- Searching loads and available carrier capacity
- Offers, conversations and contact access
- Carrier profile and documents
- Membership, balance, Paysera payments and invoices
- Account access, privacy, abuse or a technical problem
Include these details in a support request
- The account email and active VehicleLoads language
- Listing, offer, payment or task identifier when available
- The page address, time and exact action that failed
- A screenshot with private payment or identity data hidden
Platform support and transport disputes are different
Support can investigate account access, listings, platform messages, payment status, invoices, permissions and technical faults. It cannot rewrite an agreement made between a customer and an independent carrier or decide a transport claim on their behalf. For collection, delivery, damage, delay, insurance or service-payment disputes, preserve the conversation and documents, contact the other party and the relevant insurer, bank or authority when appropriate. Report suspected fraud or misuse to the platform as well.
Help centre questions
I did not receive the vehicle-listing management email. What should I do?
Check spam and the address entered in the form, then use the resend option without repeatedly creating the same listing. A signed-in user can also manage owned listings from the account.
My payment is completed but access has not appeared yet. What should I do?
Allow a short time for Paysera confirmation, refresh the billing or contact screen and keep the order reference. If access is still missing, send that reference to support without sharing card credentials.
Where should I report suspicious messages or changed bank details?
Do not pay until the change is independently verified. Preserve the conversation, report it through the platform support route and contact your bank promptly if money has already been sent.
Can support choose a carrier or settle a damage claim?
No. Support can provide platform records and investigate misuse, but carrier selection and the transport contract remain with the parties; insurance or legal claims follow the applicable contract and law.