Confirm access and collection time
Check the actual storage address, postcode, opening hours and the person releasing the car. Mention narrow streets, low gates or underground parking. Ask the carrier to assess access for the transporter and agree another safe handover point if needed. The seller's office may not be the vehicle's location.
Ready when: Both parties have the same address, collection window and reachable handover contact.
Describe the current condition
State separately whether the car starts, moves under its own power, rolls on all wheels and can be steered. Mention low ground clearance, missing parts and unusual dimensions. If condition is unknown, ask the seller to check. An auction description is not a substitute for confirming the current loading situation.
Ready when: The carrier has confirmed loading feasibility for the condition you described.
Arrange keys and release information
Confirm who will hand over the keys and which documents or authorisation the site requires. Keep identity documents, release codes and document copies out of public listing notes. Share necessary collection information privately with your chosen carrier, using the seller's release instructions.
Ready when: The releasing person knows who will collect the vehicle and what information is required.
Record condition and agreed contents
Photograph the exterior, wheels and visible damage before loading. Record the number of keys and items handed over. Remove unnecessary personal belongings. Agree transport of spare wheels or parts separately: a vehicle transport quote does not automatically include everything left inside the car.
Ready when: Pre-collection photographs and an agreed inventory are saved before the vehicle leaves.
Common mistakes
- Using the seller's office address instead of the storage site.
- Calling a car running without checking its current condition.
- Leaving loading assistance to be discussed after arrival.
Illustrative example
Example: a car is parked underground in Hamburg. Before collection, the seller and carrier agree how it will reach an accessible loading area and who will do that work. An address alone does not explain this restriction.
This is an illustrative scenario, not a customer case study or an available load.