Prepare for arrival
Agree an unloading location accessible to the transporter, a reachable recipient and a time window. If the car does not run, arrange the agreed assistance beforehand. Keep the initial photographs available. Waiting until the carrier has left makes a joint handover check harder.
Ready when: The recipient is available, the location is suitable and assistance is ready.
Compare condition with collection records
Inspect the exterior, glass, wheels and previously noted damage. Compare against the initial photographs. If darkness or dirt limits inspection, record that in the handover notes and discuss the follow-up check. Do not attribute a defect to transport solely on an assumption.
Ready when: Observations are compared with collection records and documented at handover.
Check keys, documents and items
Count the agreed keys and check documents supplied by the seller, spare wheels and other agreed items. Record missing items against the collection inventory. Keep document numbers and personal information out of public listing notes and social media posts. Save your copy of the handover record.
Ready when: The inventory matches or discrepancies are clearly documented.
Record discrepancies and close your request
Photograph discrepancies, save the handover record and promptly notify the contact specified in your agreement using the agreed procedure. Contacting platform support alone does not replace notifying the carrier. Once your carrier search is complete, close your listing in your account or through the guest management link.
Ready when: Records are saved, required notices are made and an outdated listing is closed.
Common mistakes
- Leaving the inspection until after the carrier departs.
- Having no collection photographs or inventory.
- Discussing discrepancies only by phone without keeping a record.
Illustrative example
Example: the collection inventory lists two keys and four spare wheels. At delivery the recipient checks those items, records a missing key in the handover notes and notifies the responsible contact.
This is an illustrative scenario, not a customer case study or an available load.